But that is all changing as marketing, sales and customer service leaders begin to ask for real dollars for social media.
However, the one critical factor that is changing the slowest is that CIOs are simply not getting in the game. CIOs and their teams are simply not at the table when cross-functional social media efforts are launched. And, ultimately, the CIO has to change that. CIOs need to start reaching out to their VPs of Communications and Marketing, and start figuring out how enterprise IT will enable the business goals that social media supports.
The bottom line is that CIO can not sit back and wait for other functional leaders to bring them a business case or a well-defined social application architecture. CIOs need to get out of their foxholes, and go be the smartest person in the room about how the organization should use technology to solve challenges in marketing, communications, sales and service.